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Geek Squad Double Agent, PC - Saugus, MA

Our PC Double Agent is responsible for a variety of fulfillment duties which may include delivery, installation, integration, networking, and repair of consumer electronics devices, with a primary focus on computing.
Key accountabilities:
  • Leads on two person jobs and complex projects as well as performs work alone.
  • Provides a seamless Client experience by advising and fulfilling on lifestyle recommendations regarding product, service, and content.
  • Completes fulfillment of advanced complexity work, and triage and de-escalate difficult Client interactions as needed.
  • Responsible for managing inventory and vehicle maintenance in partnership with other Agents, processing paperwork and payment, providing feedback and training opportunities, and completing store stock repairs.
Basic Qualifications:
  • 1 year Customer Electronics delivery, integration, network, and/or repair experience in the primary field of focus.
  • 2 Years customer service
  • State/Local Licensing as required
  • 21+ years of age
  • Clean driving record
  • Able to carry/lift/push/pull weight up to 75 lbs. or 150 lbs. as part of team, with or without accommodation
Preferred Qualifications:
  • Customer Service Experience, including complex issue resolution.


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